Licensing
Product Information
Support Plans
Support Hours

Licensing

How do I obtain a license for my software product? Some software products require licenses. The documentation for each product provides information on licensing requirements (refer to the "Documentation" link at the top of each product's support page). If you need a license, contact Customer Support and have your purchase order number available.

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Product Information

Where can I find pre-sales technical information for products? Please visit the product pages for JP1 and Hitachi TPBroker. How do I place an order & how do I check order status? The Sales Department will process orders for products, and can determine the status of your order.

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Support Plans

What support plans are available? We offer a variety of support plans to protect your software investment. Read our Support Plans page, which describes the different maintenance options. Who do I contact with questions about my support contract? If you have read the information on the available Support Plans and the Guide to CSSC Services, then contact the Support Center and ask to speak to the support administrator or email cssc@hitachisoftware.com.

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Support Hours

What are the standard support hours? The hours of support vary depending upon the maintenance plan purchased with your software licenses. Standard support hours are listed on our Support Plans page describing the different maintenance options offered.

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In addition to the information above, the Guide to CSSC Services provides information on how to register for support, how to contact the CSSC, and how to report a product problem or question. For the most efficient service, please familiarize yourself with this guide before you contact the Support Center.